By visiting this website, downloading and using an application or using our software, you are accepting and consenting to the practices described in this Privacy Policy.
Collection of Personal Information
Personal information is data that can be used to identify or contact a single person.
Fennex collects many kinds of information in order to operate effectively and provide you with the best products and services we can. Some of it we get by observing how you act with our products and services. Some of it is available from other sources that we may combine with the data we collect directly.
We collect information in two ways:
Information you give us
We receive and store any information you enter on our website, applications or software or give to us in any other way. Examples would include your name, address, date of birth, phone number, email address and credit card information. In the US and Mexico we may ask for a government issued ID. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
Information we get from your use of our services
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses our websites or advertisements and other content served by or on behalf of Fennex on other websites.
Cookies and Other Technologies
To enable our systems to recognise your device and to provide features to you, we use cookies. Cookies are small pieces of information saved by Fennex servers on your device via your web browser. The cookies record patterns of use and allow us to customise, control or regulate the use of our websites and to adapt the display or appearance according to your preferences or interests.
Fennex servers can obtain this saved information at any time. You may want to change the settings of your browser to notify you when a cookie is to be used or you can choose to reject cookies automatically. Please note that our services may not function properly if your cookies are disabled.
We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
How We Use Personal Information
The personal information we collect allows us to use such personal information to assist with identification of users and to determine appropriate services.
We may use the information to communicate with you, provide you online support and keep you posted on Fennex’s latest announcements, software updates, and upcoming events.
We can use personal information to help us create, develop, operate, deliver and improve our products, services and content, for loss prevention and anti-fraud purposes.
Reasons We May Share Your Personal Information
Information about our customers is an important part of our business and we are not in the business of selling it to others.
With Your Consent
Other than as set out below, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Third Party Service Providers
We may employ other companies and individuals to perform functions on our behalf. They will have access to the personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
Others
We may need to disclose your personal information if we are required by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.
Storage and Protection of Personal Information
The data that Fennex collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by Fennex’s staff operating outside the EEA. By submitting your personal information, you agree to this transfer, storing or processing.
Fennex has implemented and uses security, technical, administrative and physical technologies necessary to protect, guarantee security, integrity and privacy of personal information and prevent damage, loss, alteration, destruction or use, or unauthorised access or handling. Your personal information is secured in an encrypted database and computer equipment that has the necessary security tools such as access controls, intrusion prevention systems (IPS), antivirus protection and web filtering, to prevent information leaks. Only authorised personnel can access your personal information and you through a valid username and password.
Retention of Personal Information
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Accessing and Updating Personal Information
Some Fennex services give you the ability to view your personal information online. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, you first will be required to sign in and we may ask you to verify your identity before we can act on your request. How you can access your personal information will depend on which sites or services you have used.
Where we can provide information access and correction, we will do so for free, except where the request is unreasonably repetitive, requires disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risks the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Special Notice
Our website, applications and software are not aimed at children under 16 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 16 deliberately.
We therefore also ask you, if you are under 16 years old, please do not send us your personal information (for example, your name, address and email address). If you are under 16 years old and you nevertheless wish to ask a question or use our website, applications or software in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
Data Deletion Request
In our commitment to your privacy and the management of your personal information, we offer the option for you to request the deletion of your data from our records. For more detailed information and to submit your request, please visit our dedicated page at https://fennex.net/app-deletion-request/.
Please Note:
Before proceeding with your data deletion request, we encourage you to review our Privacy Policy to understand the implications of data deletion.
Completing this form will initiate the process to permanently delete your personal data related to the specified application from our databases. This action cannot be undone.
The deletion process may take up to 60 days from the date of request confirmation. During this period, you may continue to receive communications or see account activity as we process your request.
To ensure the security of your data, we may require additional verification before fulfilling your request.
Required Information:
Name: The full name associated with your account.
Email: Your email address used for account registration or communication.
App: The specific application from which you wish to delete your data.
Reason: Your reason for requesting data deletion. While optional, your feedback helps us improve our services.
The Data Protection Act
Under The Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. The software, hardware and security policies are reviewed and updated regularly.
Information we collect about you will not be disclosed to any third party without your prior consent or the requestor’s demonstrated legal authority to receive it.
You have the right to have any personal data we may hold on you to be corrected, if inaccurate, or erased if we no longer have a legitimate reason for retaining the data
Fennex’s Commitment to Your Privacy
Your personal information is controlled ultimately by Fennex International Limited, a company registered in the UK with registered number SC492135 whose registered office is at One Tech Hub Schoolhill, Aberdeen, AB10 1JQ
United Kingdom Our privacy and security guidelines are communicated to all Fennex employees and privacy safeguards are strictly enforced.
Updates and Questions
If you have any questions or concerns about privacy of our websites, applications or software please contact us with a thorough description and we will try to resolve the issue for you.
Our Privacy Policy may be updated from time to time and to comply with the data protection laws. We may occasionally email reminders of our notices and conditions unless you have instructed us not to but you are encouraged to check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers
